Terms of Service

1. About These Terms

These Terms of Service (“Terms”) govern your use of the HotelPath website at hotelpath.com.au and any related services (together, the “Platform”). The Platform is operated by VanEdge Pty Ltd (ABN 18 695 562 291), a company registered in New South Wales, Australia, trading as HotelPath (“we”, “us”, “our”).

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

We may update these Terms from time to time by posting the updated Terms on the Platform with at least 14 days’ notice for material changes. Any amendment applies only to future use of the Platform and will not affect confirmed bookings or accrued rights unless the amendment is required by law. Your continued use of the Platform after the updated Terms take effect constitutes acceptance.

2. What HotelPath Does

HotelPath is an online accommodation booking platform. We connect guests with accommodation providers (“Hotels”) and facilitate the booking and payment process.

We are a marketplace and booking intermediary. We do not own, operate, manage, or control any Hotel. We do not provide accommodation services. The accommodation contract is between you (the guest) and the Hotel directly.

We are not a party to the accommodation contract between you and the Hotel. We remain responsible for services we provide directly to you, including operation of the Platform, payment processing arrangements we control, and our compliance with applicable law.

3. Eligibility

You must be at least 18 years of age to make a booking through the Platform.

By making a booking, you confirm that you have the legal capacity to enter into a binding contract and that all information you provide is accurate and complete.

4. Bookings

When you make a booking through the Platform, you are making an offer to the Hotel for accommodation on the dates and at the price specified. A binding contract between you and the Hotel is formed when payment is successfully processed and you receive a booking confirmation.

You are responsible for ensuring that your booking details (dates, number of guests, room type, special requirements) are accurate. We are not responsible for errors in information you provide.

Booking confirmation will be sent to the email address you provide. It is your responsibility to ensure this email address is correct and that you check your inbox (including spam/junk folders) for your confirmation.

5. Pricing and Payment

All prices displayed on the Platform are in Australian Dollars (AUD) and are inclusive of GST where applicable.

The price displayed at the time of booking is the price you will be charged. Prices are set by the Hotel and may change at any time without notice, but changes will not affect confirmed bookings.

Payment is processed securely through Stripe, our third-party payment processor. We do not store your credit card or payment details. Your payment is subject to Stripe’s terms of service.

The full booking amount is charged at the time of booking. The Hotel receives the accommodation fee minus HotelPath’s platform commission. This commission structure does not affect the price you pay.

6. Cancellations and Refunds

Each Hotel sets its own cancellation policy, which is displayed on the Hotel’s listing page and during the checkout process before you confirm your booking.

Where a cancellation is permitted under the Hotel’s cancellation policy, we will process a refund to your original payment method. Refunds are processed through Stripe and typically take 5 to 10 business days to appear on your statement.

Where cancellation is not permitted under the applicable cancellation policy, you may not be entitled to a contractual refund, subject always to any rights you have under the Australian Consumer Law or any refund otherwise agreed by the Hotel or HotelPath.

If the Hotel cancels your booking for any reason, you will receive a full refund. In some cases, the Hotel may also offer equivalent or superior alternative accommodation at no extra cost, subject to availability.

For detailed information about cancellations and refunds, please refer to our Cancellation and Refund Policy.

7. Manifest Pricing Errors

If a booking is made at a price or on terms that are obviously incorrect because of a technical or human error (for example, a room displayed at $1 instead of $100), we may cancel the booking and provide a prompt full refund. We will notify you as soon as reasonably practicable and, where appropriate, offer the option to rebook at the correct price.

8. Your Obligations

You agree to:

9. Fraud, Suspension and Refusal

We may suspend, decline, cancel or refuse any booking, payout or account where we reasonably suspect fraud, card misuse, unlawful activity, breach of these Terms, or where required to comply with law or a payment processor requirement.

If we cancel a booking for these reasons before the stay begins, we will provide any refund required by law.

10. Technology and Service Availability

The Platform is provided on an “as available” basis. We do not guarantee uninterrupted or error-free access to the Platform. The Platform may be temporarily unavailable due to maintenance, technical issues, cyber attacks, denial-of-service attacks, hosting provider outages, internet disruptions, or other events beyond our reasonable control.

HotelPath is not liable for any loss arising from Platform unavailability except to the extent caused by our own negligence or wilful misconduct.

We take reasonable steps to maintain the security of the Platform but do not warrant that it is free from viruses, vulnerabilities, or malicious code.

11. Limitation of Liability

To the maximum extent permitted by law, HotelPath (VanEdge Pty Ltd) is not responsible for the quality, safety or suitability of accommodation services supplied by a Hotel, except to the extent the loss is caused by HotelPath’s own breach of law, negligence, fraud, wilful misconduct, misleading or deceptive conduct, privacy breach, payment handling error, or breach of any non-excludable right.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law.

Subject to the above, and only for claims arising from HotelPath’s own services, our aggregate liability for direct loss reasonably foreseeable at the time of contracting is limited to the fees actually received by us in respect of the affected booking.

12. Intellectual Property

All content on the Platform, including text, graphics, logos, software, and design, is the property of VanEdge Pty Ltd or its licensors and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on the Platform without our prior written consent.

Hotel content (photos, descriptions) displayed on the Platform is provided by the Hotel under licence to HotelPath.

13. Privacy

Your personal information is collected, used, and disclosed in accordance with our Privacy Policy, which forms part of these Terms.

By using the Platform, you acknowledge that we may handle your personal information in the ways described in our Privacy Policy and as otherwise permitted or required by law.

14. Complaints and Dispute Resolution

Accommodation complaints (about the quality of the stay, facilities, cleanliness, hotel staff conduct) should be raised with the Hotel in the first instance, with a copy to HotelPath at inquiry@hotelpath.com.au.

Complaints about the Platform, the booking process, payments, refunds, privacy, or HotelPath’s own conduct should be raised with HotelPath at inquiry@hotelpath.com.au in the first instance. We will make reasonable efforts to resolve your complaint within 14 business days.

If we cannot resolve your complaint to your satisfaction, you may lodge a complaint with your state or territory consumer protection agency (e.g., NSW Fair Trading), the Office of the Australian Information Commissioner (for privacy complaints), or commence proceedings in a court or tribunal of competent jurisdiction.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts that may hear appeals from those courts.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Cancellation and Refund Policy, and any Booking Conditions displayed during the checkout process, constitute the entire agreement between you and VanEdge Pty Ltd regarding your use of the Platform.

18. Contact Us

VanEdge Pty Ltd (ABN 18 695 562 291) trading as HotelPath

Email: inquiry@hotelpath.com.au

Website: hotelpath.com.au