Cancellation and Refund Policy

1. Overview

HotelPath facilitates bookings between guests and Hotels. Each Hotel sets its own cancellation policy, which is displayed on the Hotel’s listing page and during the booking process before you confirm your booking.

This policy explains how cancellations and refunds work on the HotelPath platform.

2. Cancellation Policies

Each Hotel determines the cancellation terms for its accommodation. The applicable cancellation policy is displayed clearly on the Hotel’s listing page and again during the checkout process before you confirm your booking.

Cancellation policies do not limit any guest remedies available under the Australian Consumer Law where, for example, the accommodation was materially not as described, was unavailable, or the Platform failed to exercise due care and skill.

3. How to Cancel a Booking

To cancel a booking, contact HotelPath at inquiry@hotelpath.com.au with your booking reference number, or use the cancellation link in your booking confirmation email (if available).

Cancellations are effective from the time they are received and confirmed by HotelPath, not from the time they are sent.

4. Refund Processing

Where a refund is applicable under the Hotel’s cancellation policy:

5. Hotel-Initiated Cancellations

If the Hotel cancels your booking for any reason, you will receive a full refund regardless of the cancellation policy.

In some cases, the Hotel may also offer equivalent or superior alternative accommodation at no extra cost, subject to availability.

HotelPath will make reasonable efforts to notify you as soon as practicable. However, HotelPath is not obligated to provide or pay for alternative accommodation where the cancellation was caused by the Hotel.

6. Force Majeure

If a booking is affected by an event beyond a party’s reasonable control, including severe weather, natural disaster, government restriction, pandemic, war, terrorism or infrastructure failure, the parties’ contractual rights and obligations will be assessed in light of the event, the applicable booking terms and any rights that cannot be excluded by law.

Where appropriate, HotelPath and the Hotel may offer a refund, credit or date change.

7. Disputes About Cancellations

If you believe a cancellation or refund has been handled incorrectly, please contact HotelPath at inquiry@hotelpath.com.au. We will review your case and respond within 14 business days.

If you are not satisfied with our response, you may refer the matter to the dispute resolution process described in our Terms of Service, or lodge a complaint with your state or territory consumer protection agency.

8. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If you have a right to a remedy under Australian Consumer Law, that right is not affected by this policy or the Hotel’s cancellation policy.

9. Contact

VanEdge Pty Ltd (ABN 18 695 562 291) trading as HotelPath

Email: inquiry@hotelpath.com.au

Website: hotelpath.com.au